No Show/Late Cancellation Policy
No Show/Late Cancellation Policy
At Fit4Lyfe, we want everyone to have the opportunity to experience our group-fitness classes. One of our top priorities as your Fitness Coaches is to keep you committed to your goals and staying on track with your health and fitness. To make sure we can accommodate everyone who wants to take classes, we are introducing our new group-fitness class reservation and cancellation policies for our clients/members and guests.
GROUP-FITNESS CLASS CANCELLATION POLICY
Now you made a reservation for a class but something comes up and you can't make it. What should you do?
We get it, things come up, you don’t feel well, and your kids are sick; life happens. Cancel your reservation IMMEDIATELY by using our Mind Body Connect App and clicking on the SCHEDULE option to view and cancel the session you are booked for. This is the ONLY way to cancel a class.
We will no longer be accepting messages via Social Media, emails, phone/text.
If you need assistance on understanding HOW to cancel a class, please let us help and show you. We are here to help and want you to feel as comfortable with the app and the cancellation process.
Please cancel reservations up to two hours of a class's starting time so that someone else can experience the great workout you'll be missing. If you fail to cancel a reservation and/or don't make it to class, we will charge a $10.00 "no show/late cancellation" fee*. (If there should be a sudden emergency within the two hour window, please contact us directly.)
Important notes:
If you do not have a credit card on your account and/or if it is declined, your account will show a negative balance and you will be required to balance this out upon your next visit.
If you are ill and unable to attend your scheduled class, please let us know immediately to avoid the cancellation fee being charged. You will not be able to attend classes for 72-hours post notification/late-cancel.
Pay per session/Drop In/Group Packages (not unlimited) not cancelled before the 2-hour window or client no-show will result in a forfeit of the reserved class; losing the session/class.
If you have any questions, or for more information, please send an email to sandyt@fit4lyfe.com, call us at 754.800.5348 OR stop by the front desk.